Genuine Leather Black-Pink Adult Collar

Order Processing & Shipping Policy
Discreet & Efficient by Design

Order Processing
All orders are processed within 1-3 business days (excluding weekends/holidays) after confirmation email is sent. Once your package leaves our warehouse, you will receive a shipping notification with tracking details.

International Shipping
We ship globally via FedEx, DHL, UPS, and SF Express, with an estimated delivery time of 3-10 business days (subject to customs clearance in your country).

Free Shipping
Enjoy free worldwide shipping on orders over $129 USD!

Shipping Costs
All-inclusive shipping fees (covering duties and taxes under DDP terms) are calculated at checkout.

Order Tracking
A tracking number will be emailed immediately after dispatch. Please allow 48 hours for tracking updates to appear in the carrier’s system. If you don’t see updates within 2 days of receiving your confirmation email, contact support@desireblaze.com with your full name and order number.

Important Notes

1. Information Accuracy: Ensure your shipping address and contact details are correct at checkout. DESIREBLAZE is not responsible for misdeliveries caused by incorrect information.

Customer Support
For assistance, email support@desireblaze.com or use our website chat. We guarantee a response within 48 hours.

Thank you for choosing DESIREBLAZE—where discretion meets sophistication.

Understanding Our Return Policy

DESIREBLAZE Return & Refund Policy

At DESIREBLAZE, we uphold rigorous quality standards and strive to deliver an exceptional shopping experience.

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1. Order Cancellation & Refund Stages

Before Shipment

• You may cancel your order anytime for a full refund by contacting us before dispatch.

During Shipment

• If your order is already in transit, kindly email us immediately to attempt package interception.

  • Successful interception: Full refund processed within 24 hours.

  • Unsuccessful interception: Return the item upon delivery for a refund (a $10 logistics fee will apply).

After Delivery

• Refund eligibility is determined based on the criteria below.

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2. Return/Exchange Eligibility

**✅ Accepted Conditions**

• Unopened items: In original sealed packaging with tags intact.

• Quality issues: Damage, defects, or incorrect items (provide evidence within 24 hours).

**❌ Non-Accepted Conditions**

• Opened items without quality issues (for hygiene protection).

• Customized/personalized products.

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3. Return Process

Step 1: Request Initiation

• Email us within 14 days of delivery with:

  • Order number

  • Brief video (10-15 seconds) showing packaging seals (unopened items) OR

  • Clear photos of defects (quality issues).

Step 2: Return Instructions

• Approved returns: We’ll provide a prepaid return label (customers cover import taxes if applicable).

Step 3: Shipment Tracking

• Email us the tracking number to expedite processing.

Step 4: Refund Issuance

• Refunds issued to original payment method within 1-2 business days after verification.

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4. Important Notices

• DDP Shipping: All-inclusive fees cover duties/taxes at checkout.

• Non-Refundable Scenarios:

  • Packages marked “Rejected” due to invalid address or refusal to accept delivery.

  • Items returned without prior approval.

• Warranty Support: Exchange privileges available for quality issues within warranty periods.

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Thank you for trusting DESIREBLAZE.
Your satisfaction drives our commitment to excellence. For urgent concerns, email us 24/7 at [support@desireblaze.com].

Invalid/unreachable recipient contact information
Ensure shipping details are accurate before confirming orders.
Thank you for supporting DESIREBLAZE. We are committed to continuously enhancing your shopping experience and delivering products that exceed your expectations.

What is Our Return Policy?

Our Return Policy is designed to make your shopping experience stress-free and enjoyable. We offer a straightforward return process, allowing you to return items within 30 days of purchase. However, items must be in their original condition, unused and with all tags attached. This way, we ensure that returned products can be resold easily. If you follow these guidelines, returning items is simple and quick.

How Does the Return Process Work?

To initiate a return, visit our website and follow the step-by-step instructions provided in the Return Center. You will need your order number and email associated with the purchase. After completing the return request, you will receive a prepaid shipping label via email. This process is efficient, ensuring that you receive your refund or exchange swiftly, because we value your time and satisfaction.

What to Expect After a Return?

Once we receive your returned item, it will be inspected, and if everything checks out, your refund will be processed within 5-7 business days. However, please allow additional time for your bank to reflect this transaction. Furthermore, if you opted for an exchange, we will send out the replacement item immediately. This approach helps us provide exceptional service and keeps you informed throughout the process.

What is the Return Policy?

Our Return Policy ensures that you can shop with confidence. Because we value your satisfaction, we offer the option to return items within 30 days of receipt. This gives customers plenty of time to decide whether their purchase meets their expectations. However, to qualify for a full refund, items must be unused, in their original packaging, and accompanied by a receipt. We aim to make the return process as straightforward as possible, allowing you peace of mind when shopping.

How to Initiate a Return

Initiating a return is easy and quick. You simply need to follow a few straightforward steps. First, fill out our online return form available on our website. Then, package the item securely, and include a copy of your receipt. It is essential to ship it back to our designated address. Because we process returns promptly, you can expect to see your refund within 7–10 business days after we receive your returned item, making it convenient for everyone involved.

Exchanges and Refunds

If you receive an item you wish to exchange, our Return Policy allows for exchanges as well. However, please note that the return must be processed first. After we receive the return, we will send you the new item promptly. This ensures that you get what you want without delays. Our primary goal is to provide customers with an exceptional shopping experience, so if you have any questions during this process, our customer service team is here to help you.