Return & Refund Policy

DESIREBLAZE Return & Refund Policy

At DESIREBLAZE, we uphold rigorous quality standards and strive to deliver an exceptional shopping experience.

1. Order Cancellation & Refund Stages

Before Shipment

  • You may cancel your order anytime for a full refund by contacting us before dispatch.

During Shipment

  • If your order is already in transit, kindly email us immediately to attempt package interception.

    • Successful interception: Full refund processed within 24 hours.

    • Unsuccessful interception: Return the item upon delivery for a refund (a $10 logistics fee will apply).

After Delivery

  • Refund eligibility is determined based on the criteria below.

2. Return/Exchange Eligibility

**✅ Accepted Conditions**

  • Unopened items: In original sealed packaging with tags intact.

  • Quality issues: Damage, defects, or incorrect items (provide evidence within 24 hours).

**❌ Non-Accepted Conditions**

  • Opened items without quality issues (for hygiene protection).

  • Customized/personalized products.

3. Return Process

Step 1: Request Initiation

  • Email us within 14 days of delivery with:

    • Order number

    • Brief video (10-15 seconds) showing packaging seals (unopened items) OR

    • Clear photos of defects (quality issues).

Step 2: Return Instructions

  • Approved returns: We’ll provide a prepaid return label (customers cover import taxes if applicable).

Step 3: Shipment Tracking

  • Email us the tracking number to expedite processing.

Step 4: Refund Issuance

  • Refunds issued to original payment method within 1-2 business days after verification.

4. Important Notices

  • DDP Shipping: All-inclusive fees cover duties/taxes at checkout.

  • Non-Refundable Scenarios:

    • Packages marked “Rejected” due to invalid address or refusal to accept delivery.

    • Items returned without prior approval.

  • Warranty Support: Exchange privileges available for quality issues within warranty periods.

Thank you for trusting DESIREBLAZE.
Your satisfaction drives our commitment to excellence. For urgent concerns, email us 24/7 at [support@desireblaze.com].

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Thank you for supporting DESIREBLAZE. We are committed to continuously enhancing your shopping experience and delivering products that exceed your expectations.